FAQ’s

Outlets will occasionally be on the wall where splash will be. We can easily accommodate this, but the client needs to be aware that there is a fee for each hole cut to allow this.

If the client has an existing laminate or tile splash (full height or not), because of potential damage to the drywall, it is the client’s responsibility to remove that material. It is not included in our removal and disposal service.

Appliance garages are an 80’s staple that sit directly on the counter. These will have to be removed by the client before a new countertop can be put in. If the client wants to re-install this, it will usually have to be modified to accommodate the change in countertop height. OOTW can do the removal, modification, and re-installation for a fee.

Splash height discrepancies need to be watched. If the old splash is removed, you should take note that the replacement should cover any wall damage left behind. If it does not, adjustment to the height of the replacement should be made or the client will need to patch and paint the wall prior to the installation of the new splash.

Mirrors should be removed by the client prior to removal/installation of new countertops/splash. Splash that meets the bottom edge of a mirror will be difficult to install. If there is ¼” or less the mirror should be removed. If the mirror is not removed, OOTW is NOT responsible for any damage to mirrors. This is noted in the signature forms at signing.

Hard to reach areas of a project need to be taken into consideration for the design and installation. If installers must carry large pieces up large flights of stairs, there are no entry stairs installed yet, or a challenging corner/obstacle, these would be a reason to incur extra fees, but also could be a requirement to add a seam. Possible wall or floor damage is a possibility in tight and difficult spaces.

2CM material is too thin to allow anything other than a square edge or a mitered edge.

A fissure is a naturally occurring boundary in natural stone. Although it may be slightly weaker here, it is normal/common and expected. It is not a defect. Cracks are where the material has actually broken. These are much more noticeable and can be felt if a fingernail catches on the material. Cracks are often caused by excessive weight, dropping heavy items, or improper use.

It is a common and normal practice for suppliers to use epoxy fillers in pits or fissures on slabs. It is not normally an issue but be aware some may use a low-grade epoxy that can discolor over time.

When a new sink is installed with existing cabinetry, a new, undermount sink with a deeper basin may lower the drain by as much as 4” from the previous sink. Not all plumbing can accommodate this and would therefore need to be changed.

Quartz and epoxy fillers can discolor over time with exposure to UV rays. Quartz is discouraged in outside areas or in areas with intense sustained sunlight, especially if the sunlight only touches a portion of the countertop. Yellowing is less noticeable when the entire surface ages evenly.

Honed, leathered, or antiqued material shows fingerprints, oils, or other smudges very easily. This is even more noticeable when the material is darker. The darker the material, the more noticeable smudges will be.

In general, lighter colors of granite are slightly softer than darker granite. Lighter colors, such as Thunder White, will tend to be more porous than darker colors.

A granite with lighter main color and darker spots, such as Ice Harbor, polishes faster on the lighter areas and leads to darker spots being slightly raised in comparison.

Materials such as White Galaxy, break more easily and bow. It is not a great material to add a mitered edge to.

Any material with lots of movement (veining) will be much more difficult to line up or match seams. You can select exactly where we will put seams in the slab.

There may be some material that is identical but will have different names depending on the supplier that provides them. Steel Grey from Arizona Tile is the same as Silver Pearl from Daltile. Likewise, there can be similarly named material that comes from different parts of the world and look very different from one supplier to another.

Acetone can sometimes be harmful to the polish on quartz, it should usually be fine on granite and quartzite.

Large overhangs need to have posts, corbels and/or skirts discussed with the client. Granite Overhang limits: Standard OH is 10” (G)-12” (Q) with no support, Corbels or posts are needed if longer. Anything more than 16” (either G or Q) would require a change to posts. 2CM material is limited to 6”-10” material. Quartz can overhang slightly more than granite.

Customer is also responsible to move appliances prior to installation. Customer is also responsible for the moving and reconnecting of said items after installation is complete.

All decisions regarding material, edge profile, sink, faucet placement, cooktop or stove specs, backsplash and design must be made and finalized before we begin cutting.

Seams will be placed at OOTW discretion but will be avoided when possible. Sink runs of 96” or more will have a seam. Large islands when a customer prefers no seam, could have additional fees to cover extremely difficult handling and installation. In some cases, installation limitations will require us to put a seam in.

The time can vary depending upon the demand in the market and our workload/capacity. Out of the Woods will try our very best to give as accurate of an estimate for lead times at the time of signing, however they can fluctuate throughout the year.

We have multiple options based on budgets, including soft close doors and drawers.

Yes, we can accommodate that request.

Out of the Woods offers a large selection of different glass styles for cabinetry.

Yes, Out of the Woods offers a limited lifetime warranty for our finished products.

We can offer this option, however, we will no longer offer our warranty in these cases.

No, we do not offer that service.

We make cabinetry from Poplar (painted cabinets), Alder, Walnut, Cherry, Maple, Hickory, and Rip Sawn Oak. We use a thermal infused melamine as a standard for cabinet interiors, however we can do a finished interior on request.

Yes, we can provide many options for a custom wood mantel.

Yes, we can create a custom entertainment center to fit your space.

Outlets will occasionally be on the wall where splash will be. We can easily accommodate this, but the client needs to be aware that there is a fee for each hole cut to allow this.

If the client has an existing laminate or tile splash (full height or not), because of potential damage to the drywall, it is the client’s responsibility to remove that material. It is not included in our removal and disposal service.

Appliance garages are an 80’s staple that sit directly on the counter. These will have to be removed by the client before a new countertop can be put in. If the client wants to re-install this, it will usually have to be modified to accommodate the change in countertop height. OOTW can do the removal, modification, and re-installation for a fee.

Splash height discrepancies need to be watched. If the old splash is removed, you should take note that the replacement should cover any wall damage left behind. If it does not, adjustment to the height of the replacement should be made or the client will need to patch and paint the wall prior to the installation of the new splash.

Mirrors should be removed by the client prior to removal/installation of new countertops/splash. Splash that meets the bottom edge of a mirror will be difficult to install. If there is ¼” or less the mirror should be removed. If the mirror is not removed, OOTW is NOT responsible for any damage to mirrors. This is noted in the signature forms at signing.

Hard to reach areas of a project need to be taken into consideration for the design and installation. If installers must carry large pieces up large flights of stairs, there are no entry stairs installed yet, or a challenging corner/obstacle, these would be a reason to incur extra fees, but also could be a requirement to add a seam. Possible wall or floor damage is a possibility in tight and difficult spaces.

2CM material is too thin to allow anything other than a square edge or a mitered edge.

A fissure is a naturally occurring boundary in natural stone. Although it may be slightly weaker here, it is normal/common and expected. It is not a defect. Cracks are where the material has actually broken. These are much more noticeable and can be felt if a fingernail catches on the material. Cracks are often caused by excessive weight, dropping heavy items, or improper use.

It is a common and normal practice for suppliers to use epoxy fillers in pits or fissures on slabs. It is not normally an issue but be aware some may use a low-grade epoxy that can discolor over time.

When a new sink is installed with existing cabinetry, a new, undermount sink with a deeper basin may lower the drain by as much as 4” from the previous sink. Not all plumbing can accommodate this and would therefore need to be changed.

Quartz and epoxy fillers can discolor over time with exposure to UV rays. Quartz is discouraged in outside areas or in areas with intense sustained sunlight, especially if the sunlight only touches a portion of the countertop. Yellowing is less noticeable when the entire surface ages evenly.

Honed, leathered, or antiqued material shows fingerprints, oils, or other smudges very easily. This is even more noticeable when the material is darker. The darker the material, the more noticeable smudges will be.

In general, lighter colors of granite are slightly softer than darker granite. Lighter colors, such as Thunder White, will tend to be more porous than darker colors.

A granite with lighter main color and darker spots, such as Ice Harbor, polishes faster on the lighter areas and leads to darker spots being slightly raised in comparison.

Materials such as White Galaxy, break more easily and bow. It is not a great material to add a mitered edge to.

Any material with lots of movement (veining) will be much more difficult to line up or match seams. You can select exactly where we will put seams in the slab.

There may be some material that is identical but will have different names depending on the supplier that provides them. Steel Grey from Arizona Tile is the same as Silver Pearl from Daltile. Likewise, there can be similarly named material that comes from different parts of the world and look very different from one supplier to another.

Acetone can sometimes be harmful to the polish on quartz, it should usually be fine on granite and quartzite.

Large overhangs need to have posts, corbels and/or skirts discussed with the client. Granite Overhang limits: Standard OH is 10” (G)-12” (Q) with no support, Corbels or posts are needed if longer. Anything more than 16” (either G or Q) would require a change to posts. 2CM material is limited to 6”-10” material. Quartz can overhang slightly more than granite.

Customer is also responsible to move appliances prior to installation. Customer is also responsible for the moving and reconnecting of said items after installation is complete.

All decisions regarding material, edge profile, sink, faucet placement, cooktop or stove specs, backsplash and design must be made and finalized before we begin cutting.

Seams will be placed at OOTW discretion but will be avoided when possible. Sink runs of 96” or more will have a seam. Large islands when a customer prefers no seam, could have additional fees to cover extremely difficult handling and installation. In some cases, installation limitations will require us to put a seam in.

The time can vary depending upon the demand in the market and our workload/capacity. Out of the Woods will try our very best to give as accurate of an estimate for lead times at the time of signing, however they can fluctuate throughout the year.

We have multiple options based on budgets, including soft close doors and drawers.

Yes, we can accommodate that request.

Out of the Woods offers a large selection of different glass styles for cabinetry.

Yes, Out of the Woods offers a limited lifetime warranty for our finished products.

We can offer this option, however, we will no longer offer our warranty in these cases.

No, we do not offer that service.

We make cabinetry from Poplar (painted cabinets), Alder, Walnut, Cherry, Maple, Hickory, and Rip Sawn Oak. We use a thermal infused melamine as a standard for cabinet interiors, however we can do a finished interior on request.

Yes, we can provide many options for a custom wood mantel.

Yes, we can create a custom entertainment center to fit your space.