Outlets will occasionally be on the wall where splash will be. We can easily accommodate this, but the client needs to be aware that there is a fee for each hole cut to allow this.
Do we remove tile or laminate backsplash?
If the client has an existing laminate or tile splash (full height or not), because of potential damage to the drywall, it is the client’s responsibility to remove that material. It is not included in our removal and disposal service.
Can I re-use my appliance garage with new countertops?
Appliance garages are an 80’s staple that sit directly on the counter. These will have to be removed by the client before a new countertop can be put in. If the client wants to re-install this, it will usually have to be modified to accommodate the change in countertop height. OOTW can do the removal, modification, and re-installation for a fee.
Will you cover the lines from an old backsplash?
Splash height discrepancies need to be watched. If the old splash is removed, you should take note that the replacement should cover any wall damage left behind. If it does not, adjustment to the height of the replacement should be made or the client will need to patch and paint the wall prior to the installation of the new splash.
Can I leave my mirror up when I change out vanity countertops?
Mirrors should be removed by the client prior to removal/installation of new countertops/splash. Splash that meets the bottom edge of a mirror will be difficult to install. If there is ¼” or less the mirror should be removed. If the mirror is not removed, OOTW is NOT responsible for any damage to mirrors. This is noted in the signature forms at signing.
Can you put cabinets or tops anywhere in a home?
Hard to reach areas of a project need to be taken into consideration for the design and installation. If installers must carry large pieces up large flights of stairs, there are no entry stairs installed yet, or a challenging corner/obstacle, these would be a reason to incur extra fees, but also could be a requirement to add a seam. Possible wall or floor damage is a possibility in tight and difficult spaces.
Can I do a fancier edge with a thinner material?
2CM material is too thin to allow anything other than a square edge or a mitered edge.
Can granite break?
A fissure is a naturally occurring boundary in natural stone. Although it may be slightly weaker here, it is normal/common and expected. It is not a defect. Cracks are where the material has actually broken. These are much more noticeable and can be felt if a fingernail catches on the material. Cracks are often caused by excessive weight, dropping heavy items, or improper use.
What does it mean to use epoxy on my stone?
It is a common and normal practice for suppliers to use epoxy fillers in pits or fissures on slabs. It is not normally an issue but be aware some may use a low-grade epoxy that can discolor over time.
Will I need to change my plumbing?
When a new sink is installed with existing cabinetry, a new, undermount sink with a deeper basin may lower the drain by as much as 4” from the previous sink. Not all plumbing can accommodate this and would therefore need to be changed.
Will my countertops change color?
Quartz and epoxy fillers can discolor over time with exposure to UV rays. Quartz is discouraged in outside areas or in areas with intense sustained sunlight, especially if the sunlight only touches a portion of the countertop. Yellowing is less noticeable when the entire surface ages evenly.
Why would I want a polished countertop?
Honed, leathered, or antiqued material shows fingerprints, oils, or other smudges very easily. This is even more noticeable when the material is darker. The darker the material, the more noticeable smudges will be.
What are the differences in granite colors?
In general, lighter colors of granite are slightly softer than darker granite. Lighter colors, such as Thunder White, will tend to be more porous than darker colors.
My polished top seems to be a bit uneven. Why?
A granite with lighter main color and darker spots, such as Ice Harbor, polishes faster on the lighter areas and leads to darker spots being slightly raised in comparison.
Can I add a miter to any granite?
Materials such as White Galaxy, break more easily and bow. It is not a great material to add a mitered edge to.
Why should I pay to see where you will cut and seam?
Any material with lots of movement (veining) will be much more difficult to line up or match seams. You can select exactly where we will put seams in the slab.
This does not look like what I was expecting. Why?
There may be some material that is identical but will have different names depending on the supplier that provides them. Steel Grey from Arizona Tile is the same as Silver Pearl from Daltile. Likewise, there can be similarly named material that comes from different parts of the world and look very different from one supplier to another.
Can I use acetone on my counter to clean them?
Acetone can sometimes be harmful to the polish on quartz, it should usually be fine on granite and quartzite.
I want a really big overhang on my island. Can you do that?
Large overhangs need to have posts, corbels and/or skirts discussed with the client. Granite Overhang limits: Standard OH is 10” (G)-12” (Q) with no support, Corbels or posts are needed if longer. Anything more than 16” (either G or Q) would require a change to posts. 2CM material is limited to 6”-10” material. Quartz can overhang slightly more than granite.
Customer is responsible for removal of plumbing/electrical necessary for installation.
Customer is also responsible to move appliances prior to installation. Customer is also responsible for the moving and reconnecting of said items after installation is complete.
I can’t make up my mind on a faucet. Can I just tell you later?
All decisions regarding material, edge profile, sink, faucet placement, cooktop or stove specs, backsplash and design must be made and finalized before we begin cutting.
I don’t want a seam on my countertop at all. Can you make that happen?
Seams will be placed at OOTW discretion but will be avoided when possible. Sink runs of 96” or more will have a seam. Large islands when a customer prefers no seam, could have additional fees to cover extremely difficult handling and installation. In some cases, installation limitations will require us to put a seam in.
How long will it take to get my cabinets/tops installed?
The time can vary depending upon the demand in the market and our workload/capacity. Out of the Woods will try our very best to give as accurate of an estimate for lead times at the time of signing, however they can fluctuate throughout the year.
Do cabinet doors and drawers come with soft close?
We have multiple options based on budgets, including soft close doors and drawers.
Can I do a custom mirror with a frame to match my cabinets?
Yes, we can accommodate that request.
Can I use glass in my cabinet doors?
Out of the Woods offers a large selection of different glass styles for cabinetry.
Do your cabinets or countertops come with a warranty?
Yes, Out of the Woods offers a limited lifetime warranty for our finished products.
Can I just have Out of the Woods make the cabinet and I will install it myself?
We can offer this option, however, we will no longer offer our warranty in these cases.
Can you install the cabinets I bought at the box store?
No, we do not offer that service.
What kind of wood do you use?
We make cabinetry from Poplar (painted cabinets), Alder, Walnut, Cherry, Maple, Hickory, and Rip Sawn Oak. We use a thermal infused melamine as a standard for cabinet interiors, however we can do a finished interior on request.
Can you do a mantel?
Yes, we can provide many options for a custom wood mantel.
Can you build an entertainment center?
Yes, we can create a custom entertainment center to fit your space.
1720 West Gordon Ave.
Layton, Utah 84041